AlamatRole Description
This is a contract role for a Customer Relationship Management (CRM. The CRM Manager will be responsible for managing customer relationships, improving customer satisfaction, analyzing data to improve customer service processes, identifying sales opportunities, and project management. The role is on-site and located in South Tangerang.
Qualifications
- Strong analytical skills for data analysis and decision-making
- Excellent communication skills, both written and verbal
- Sales skills to identify opportunities and close deals
- Experience in Customer Relationship Management (CRM)
- Project management skills to plan, organize, and monitor project progress
- Proficiency in data management software and CRM software
- Strong interpersonal skills
- Bachelor's degree in business administration, marketing, or a related field
- Experience in the retail industry is a plus
Key Responsibilities:
- Maintain and update the customer database with accurate and relevant information.
- Develop and execute targeted communication strategies to engage and retain customers.
- Create personalized and segmented email campaigns, newsletters, and other communication materials.
- Analyze and map the customer journey to identify touchpoints for effective communication.
- Implement strategies to enhance the overall customer experience at each stage of the journey.
- Develop and manage customer loyalty programs to incentivize repeat business.
- Monitor and analyze the effectiveness of loyalty programs and make recommendations for improvements.
- Work closely with the marketing and sales teams to align CRM strategies with overall business goals.
- Provide insights and data to support targeted marketing campaigns and promotions.
