Customer Experience Supervisor

Job Description:

1. Build and maintain positive relationships with clients by providing excellent service and support.
2. Monitor clients feedback and trends to identify areas for improvement in products or services.
3. Collaborate with the internal teams to develop strategies for retaining and acquiring clients.
4. Ensure customer satisfaction by resolving issues effectively and efficiently.
5. Providing support and guidance to project teams, facilitating meetings, and resolving team conflicts when necessary.
6. Monitoring and controlling projects continuously, identifying potential risks, and taking preventive or corrective actions as necessary.
7. Identifying opportunities to improve business efficiency and service quality through innovation and technology upgrades.

Job Requirement:

1. Minimal Bachelor's degree (S1) from any field with proven track record.
2. Proven experience in Customer Experience management, customer relation, project management or a related role, with a minimum of 2 years of experience in E-Commerce Fulfillment & Enabler industry.
3. Familiarity with Warehouse Management System (WMS), Omnichannel System (OMS), or other relevant tools for managing data.
4. Ability to develop and implement Customer Experience strategies and initiatives that align with business goals and objectives.
5. Ability and willingness to travel as required by the project.