Customer Service

Responsibilities :

• Reply to chat (livechat) with buyers
• Responsible for buyer orders through e-commerce, product consultation, and after sales.
• Responsible for buyer purchases and process product returns in detail and in stages.
• Summarizing the problem for the buyer's needs to improve customer service.
• Coordinate with the warehouse if there are problems with customer orders.
• Handle customer rating issues.

Requirements:

• Candidate must process at least Bachelor's Degree.
• Having an experience in Customer Service is a must.
• At least 1 Year(s) of working experience in E-Commerce (Shopee, Lazada, Tokopedia, Blibli dil).
• Candidate must possess at least Bachelor Degree (any major).
• Good looking and good personality.
• Have an excellent communicative skill according to a good SOP.
• Have a passion for working in the fashion field.
• Placement in Jakarta Barat