Customer Service - Jakarta Pusat, Indonesia - Topasia Internasional Logistik

Deskripsi

• Provide the best service to customers
  
• Renew ship schedule per week
  
• Confirm trucking & customer requirement for container arangements
  
• Make the actual data to be sent to consignee
  
• Prepare service reports by collecting and analyzing customer information
  
• Recommend services to management by collecting customer information and analyzing customer needs
  
• Maintain customer accounts by recording account information
  
• Resolve service problems by clarifyinh the customer's complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution
  
• Keep records of customer interactions, process customer accounts and file documents
  
• Excellent communication and presentation skills
  
• Ability to multi-task, detail, prioritize and manage time effectively