Customer Service Lead

We are currently looking for a Customer Service Lead for one of our subsidiaries, namely PT Telemedia Komunikasi Pratama (Viberlink).

Qualifications:

1. Minimum bachelor's degree in any field
2. Minimum 3 years of experience as a team lead in Customer Service (preferably in the ISP/Telecommunications industry)
3. Proficient in Microsoft Office and computer operations in line with SAP
4. Ability to work collaboratively in a team, demonstrate initiative, leadership skills, and effective communication
5. Fluent in English

Job Description:

1. Communicate with clients regarding products, complaints, and services.
2. Ensure all processed orders are fully and accurately paid. Additionally, a daily reconciliation summary must be submitted every day at the specified time.
3. Capable of upselling/company product promotions and promotions for every walk-in/telephone interaction with customers.
4. Coordinate with the management team for updates and weekly and monthly reports.
5. Delegate tasks and working hours to the team.