Customer Service Officer – Bank & Loan

Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities

• Responsible in providing phone banking services to customers to achieve individual goals & target & Service Levels of Customer Service Centre
• Follow up on customers outstanding requests, if any, and ensure resolution and excellent customer experience
• Adhere to professional standards of behavior & conduct in dealing with customers and fellow staff
• To ensure accuracy and compliant in all areal
• To provide one-stop customer service phone banking channel for inquiry, request and complain relate to Personal Loan and Banking product
• To follow-up on customers outstanding requests, if any, and ensure resolution and excellent customer experience.
• To achieve individual goals & target & Service Levels of Customer Service Centre as per KPI (Key Performance Indicator/scorecard).
• To adhere to professional standards of behavior & conduct in dealing with customers & fellow

Requirements

• Good communication skills
• Good time management and prioritization skills
• Problem solving and decision making skills
• Ability to focus on details and validation of information
• Degree holder
• At least 1 year of experience in a Contact Centre environment or other client service related occupation