Customer Service Specialist English (Jakarta)

Responsibilities

- Provide timely support to customers thorugh available communication channels (email, chat and call)

- Identify and escalate priority issues through proper channels.

- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways in providing better customer support.

Qualification

- Bachelor's degree or equivalent from all majors.

- Minimum GPA 2,75

- Excellent written and verbal communication skills in English

- Having experience in the BPO company minimum 1 years

- Fresh Graduate are welcome

- Flexible for SHIFTING schedule and changes along with in

- Strong problem-solving skills and demonstrated multi-task capabilities.

- Preferebly to have a typing speed of at least 40 words per minutes

- Fast learner and independent to work in the multy LOB (email, live chat, inbound, and outbond etc)

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender