Customer Service Support

Responsibilities:

Customer Communication:
Respond to customer inquiries and concerns via phone, email, or in-person.
Provide timely and accurate information regarding products, services, and post-sales support.
Issue Resolution:
Investigate and resolve customer complaints, problems, or issues effectively.
Collaborate with other departments to address technical or service-related issues.
Product Knowledge:
Stay updated on product features, specifications, and updates to provide accurate information to customers.
Conduct product training sessions for customers when necessary.
Customer Satisfaction:
Conduct customer satisfaction surveys and feedback sessions.
Implement strategies to enhance overall customer satisfaction and loyalty.
Documentation and Reporting:
Maintain accurate records of customer interactions and transactions.
Generate reports on after-sales performance and provide insights for improvement.
Cross-selling and Upselling:
Identify opportunities for cross-selling or upselling additional products or services.
Collaborate with the sales team to maximize revenue opportunities.
Quality Assurance:
Monitor the quality of after-sales service and identify areas for improvement.
Implement and adhere to established quality standards and processes.

Requirements:
Proven experience in a Customer Service or after-sales role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Familiarity with the product or service offered by the company.
Ability to work collaboratively with cross-functional teams.
Attention to detail and organizational skills.
Proficiency in relevant software applications and SAAS or CRM system.
Education and Experience:
Bachelor's degree in Business, Marketing, or a related field.
Previous experience in Customer Service, sales, or a related field is preferred.