Customer Service

Responsibilities

• Manage and answer online inquiries in marketplace platforms (E.g Lazada, Tokopedia, Shopee, Bukalapak, Qoo10 & Etc)
• Ensure all response rate metrics are in excellent level
• Provide professional, accurate and valid information to end consumer
• Deal with customer complaints, provide a solution and offer alternatives solution within Company guideline policy
• Follow up and ensure closure of inquiry or issue
• Coordinate with the fulfillment team, key account manager, brands, and other related parties.

Job requirements :

• 1 - 2 Years Experience Proficiency in English is a must
• Experiences in building, managing and influencing relationships with senior stakeholders, using data to generate insights and solving complex problems.
• Strong leadership, self-motivated and able to thrive in ambiguity and in a matrix environment.
• Ability to function independently and within team environment with demonstrated tracking records in motivating and coaching staff to maximize their individual potentials.
• Experience in eCommerce or marketplace platform is a plus.
• Required Skill(s): Problem Solving, e-Commerce, Commerce, Retail, Tokopedia, Lazada, Shopee, Bukalapak
• Excellent communication and presentation skills
• Ability to prioritize and manage time effectively