Customer Success Engineer Intern (Video Analytics)

Please send your resume and cover letter in English. You are expected to communicate and write in English for this role.

Customer Success Engineer Intern (Video Analytics)

Responsibilities

* Customer and Site Management:
* Conduct maintenance and daily checks on deployments, troubleshoot issues and escalate matters to the CTO.
* Assist in liaison matters for customers and sites.
* Assist in troubleshooting and resolve technical issues to ensure customer satisfaction.
* Assist in conduct of training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.
* Assist in monitoring and reporting on key Customer Success metrics.
* Willingness to travel to customer sites with Customer Engineers.
* Implementation of Video Analytics solutions:
* Assist in the implementation and integration of Ailytics’ Video Analytics solutions into customers’ workflows and systems.
* Platform Administration:
* Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
* Cross-functional collaboration:
* Assist in coordinating internal resources to address customer requirements effectively.
* Work collaboratively with internal teams to enhance the overall customer experience.
* Assist in drafting constructive product feedback and suggestions to Ailytics’ technology team.
* Documentation:
* Contribute to the development of Customer Success processes, blueprints, and best practices as the team evolves.
* Recording of minutes, identifying action items during integration, kick-off meetings and training sessions.
* Keeping current:
* Staying up to date on internal documentations and procedures to provide technical guidance/support to customers.
* Stay informed about the latest industry trends and technologies to enhance Customer Success strategies.

Requirements

* Excellent communication, interpersonal, and problem-solving skills.
* Attention to detail and good time management skills.
* Experience in a customer-facing role is a plus.
* Experience in a technical support role is a plus.
* Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.
* Strong project management and organizational skills.
* Familiarity with Project Management software (like Jira, Confluence) and Customer Success metrics.
* A service mindset with a passion for working with technical customers.
* Customer-first mentality with a high dose of empathy.
* Self-starter, growth mindset, and able to work in cross-functional teams.

Why work at Ailytics?

* Join Ailytics in transforming the industrial sector with AI-powered solutions.
* A fun team to be in, with high standards and a culture of transparency and collaboration.
* Flexible working arrangements such as choice of location, and async work environment.
* Constant training and coaching on Video Analytics solutions and its impact.
* Be part of a lean and fast-growing team tackling an ever-expanding market locally and abroad.