Customer Success Manager (Indonesia)

Experience: 2.5+ years of experience in customer facing roles in a B2B SaaS startup
Compensation: Competitive Market Salary

Peakflo is a B2B Fintech SaaS startup part of YCombinator W22, that just raised $4.1M in seed funding and was picked by Techcrunch as their top 10 favorites out of a cohort of 400 and also in a TechCrunch exclusive

🚀** Who we are and what we’re building**

Peakflo is a 2021 founded, Singapore headquartered B2B Fintech SaaS startup
Finance operations at any high-growth SMB or startup is plagued with resource-intensive customer collections and vendor payment processes. Teams spend hundreds of hours in manual processes and thousands of dollars on transaction fees each month

Peakflo has 2 key solutions: one is an Accounts Receivables Automation SaaS and the other is an Accounts Payable Automation SaaS, both targeted at startups and SMEs. Peakflo with its simple API and one-click accounting software integrations, allows businesses to streamline their customer collections and vendor payments. More than 50 companies, ranging from early-stage startups to unicorns in SE Asia, use Peakflo each week to:

✅Save 100 hours/month on finance ops ⏳
✅Get paid faster on customer invoices by 10-20 days 📈
✅Streamline vendor payments and save 50-90% on fees 💰

💪 What you’ll do
* Interact with newly signed up customers and activate them by taking them through the onboarding steps
* Understand finance team needs and provide tailored data-driven consultation
* Help customers who face any problems during their activation journey
* Be responsible for customer experience metrics along the entire customer journey
* Monitor issues / complaints and troubleshoot by working with Product team
* Be a part of the renewal journey and build a long-standing relationship with the customer.

🤩 Bonus Points
* Proficient at SQL
* Prior knowledge of accounts payables and account receivables processes.

🤝🏼 Who you are
* You are customer-driven: Understand deeply what our customer needs.
* You make it happen: You learn fast. Execute with speed and embody a relentless work ethic.
* You collaborate: You embrace diverse perspectives with curiosity and respect.
* You foster meritocracy: You nurture a nonhierarchical and caring meritocracy.

Benefits
🏥 Medical insurance - We provide comprehensive group medical insurance so that you're always covered
🏡 Flexibility - We support a remote-friendly culture centered around trust and meritocracy