AlamatDescription :
SabiKerja is a curated headhunter agency based in Jakarta that is well-known as a one-stop talent solution in which we connect curated quality talent with the institution or company that partners with us.
We represent our client that Software-as-a-Service (SaaS) company that specializes in delivering innovative finance solutions to businesses of all sizes.
With a dedicated focus on financial management, their cutting-edge software platform enables organizations to streamline their financial processes, enhance decision-making capabilities, and achieve greater operational efficiency.
Key Responsibilities :
- Serve as the primary point of contact for assigned customers, building strong relationships and understanding their unique needs.
- Proactively engage with customers to ensure they are maximizing the value of the IT SaaS solution.
- Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for improvement.
- Collaborate with cross-functional teams to address customer concerns and provide timely resolutions.
- Advocate for customers internally, ensuring their feedback is heard and incorporated into product development and enhancements.
- Identify upsell and expansion opportunities within the customer base and work closely with the sales team to drive revenue growth.
- Provide training and onboarding support to new customers, ensuring a smooth transition and successful adoption of the IT SaaS solution.
- Monitor customer health metrics and proactively address any red flags to prevent churn.
- Stay up-to-date on industry trends and best practices to provide strategic guidance and recommendations to customers.
Qualifications :
- Bachelor's degree in a relevant field (business, IT, or similar).
- Minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager in the IT SaaS industry.
- Proven track record of driving Customer Success and achieving retention and expansion targets.
- Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders.
- Excellent problem-solving and analytical abilities to identify and address customer challenges.
- Technical aptitude and ability to understand complex IT SaaS solutions.
- Passion for delivering exceptional customer service and ensuring customer satisfaction.
- Ability to work independently and manage multiple customer accounts simultaneously.
