Dc, Collection Team Leader

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure

Responsibilities:

• Ensure implementation of collection strategy in line with policy
• Ensure all accounts are visited by the collector and analize the level of success
• Review productivity performance of team member
• Recruitment, training and performance management of collector to ensure good productivity
• Handling customer complain
• Handling walk in customer and investigate customer collection complaint.
• Manage asset collection

Requirements

• Have work experience in collection area
• Diploma Degree from reputable university
• Capable to operate computer & Ms.Office
• Good communication and interpersonal skills
• Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude