Responsibilities
- Provide timely support to customers thorugh available communication channels (Live Chat)
- Identify and escalate priority issues through proper channels.
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.
- Meet all key performance indicators set by the company and client.
- Work with other team members in identifying better ways in providing better customer support.
Qualification
- Bachelor's degree or equivalent from all majors.
- Minimum GPA 2,75
- Excellent written and verbal communication skills in English
- Minimum score of EFSET B1
- Fresh Graduate are welcome
- Flexible for SHIFTING schedule and changes along with in adapted with US schedule
- Strong problem-solving skills and demonstrated multi-task capabilities.
- Preferebly to have a typing speed of at least 40 words per minutes
- Fast learner and independent to work in the multy LOB
Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender