Group Programming Coordinator - Full-Time ($20/hourly plus incentives)

Join us for this incredible opportunity to be part of our team as aGroup Programming Coordinator - Full-Time ($20/hourly plus incentives) at Miraval Austin Resort and Spa located in Austin, TX. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

More than a spa resort, health retreat, or luxury hotel, Miraval Austin is an unrivaled wellbeing space that puts purpose and people at our core, serving as a catalyst for changing lives and celebrating individuality.

We offer excellent benefits:

·         Free room nights, Discounted and Friends & Family Room Rates*

·         Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

·         401K with company match*

·         Generous Paid Time Off policy*

·         Paid Family Bonding Time and Adoption Assistance*

·         Tuition Reimbursement*

·         Free colleague meals during shift

·         Employee Stock Purchase Plan*

·         Access to resort facilities including spa services, programming, hiking trails and gym

·         Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

*Exact benefit package is contingent on status

Job Overview –

We are seeking a dynamic and results-driven Group Programming Coordinator to join our team. As the Group Sales Coordinator, you will be responsible for driving group sales initiatives, cultivating relationships with corporate clients, event planners, and group organizers, and ensuring the seamless coordination of group bookings and events at our resort.

·         Act as the primary point of contact for corporate clients, event planners, and group organizers interested in hosting events or booking accommodations at our resort.

·         Provide personalized assistance to clients throughout the booking process, including optimal concessions to maximize booking potential, drafting schedules/itineraries, and coordinating logistics.

·         Coordinate with various departments within the resort, including reservations, food and beverage, spa and event management, to ensure the successful execution of group events.

·         Maintain accurate records of sales activities, client interactions, and bookings.

·         Provide exceptional customer service to clients before, during, and after their stay, ensuring their needs and expectations are met or exceeded.

·         Attend programming and develop the ability to speak confidently to Miraval Austin ethos and programming and sell product.

·         Support Group Sales team to delivery on exceptional client experiences.

·         Support IW operations and IW coordinators with administration tasks

·         Must have flexibility to be onsite and assist the programming, events, and operations and needed

Qualifications -

Ideal candidates will possess:

·         Proven track record of success in sales, preferably in the hospitality or tourism industry.

·         Must be self-starter and independent at work

·         Excellent communication, negotiation, and interpersonal skills.

·         Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

·         Proficiency in Microsoft Office suite.

·         Willingness to learn and master Resort Suite, Envision software systems in addition to other CRM systems.

·         A passion for wellness and hospitality, with a genuine desire to create memorable experiences for guests.

·         Flexibility to work evenings, weekends, and holidays as needed.

·         Must be able to lift 30lbs

·         Previous experience working in a resort  

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually very low to moderate. The work environment is a shared office.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

·         Robust PTO Policy

·         Health, Dental, Vision, and Life Insurance for full-time colleagues.

·         Free parking and colleague meal.

·         Complementary and discount Hyatt nights.

·         Use of facilities, ability to participate in classes, and discounts on Spa services.

·         401(k) and ESPP.  

·         Miraval associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.