Guest Experience Manager

·     Monitor guest feedback and respond in a timely and professional manner.

·     Resolve guest complaints effectively.

·     Regularly review guest satisfaction and implement strategies to improve them.

·    Collaborate with various hotel departments (e.g., housekeeping, front desk, concierge) to ensure smooth operations and consistent Guest Experiences.

·     Bachelor's degree in Hotel Management.

·     Minimum 5 years of experience in hotel operations, with a proven track record in a guest-facing role.

·     Excellent communication and interpersonal skills.

·     Strong problem-solving and decision-making abilities.

·     Limitless opportunities to grow your career.

·     Take advantage of special team member rates and experience our properties as a guest.