Alamat- Orchestrate, assist and implement all special needs, requests and preference information as outlined under job overview for deliver to guest
- Daily house court and expected arrivals/departures (particularly VIP’s)
- Monitor out look and follow up request
- Courtesy call one day prior guest check out to anticipate and arrange guest needs
- Maintain complete knowledge and comply with all hotel and departmental policies & procedures
- Maintain complete knowledge of property features and services, hours of operations, hotel restaurants concepts menu, price range, dress code and ambience, room types, numbers, names, layout, appointments, amenities and locations, hotel top repeat guest, room rates, special packages and promotions.
- Maintain complete knowledge and comply with all hotel and departmental policies & procedures
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Energize the Guest Relations process in daily contact with other departments
- Contribute to the warm welcome and fond farewell process
- Maintain cleanliness throughout work area
- Pre contact arriving group (travel agent related) one day prior arrival and continue the next day to ensuring check in process and warm welcome exceed guest expectation
- Use discretion when entering guest information – NO NEGATIVE VERBIAGE
- Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
- Legibly complete information cards according to departmental standards and deliver to guest upon completion of each arrangement coordinated for guest.
- Assist guest in locating and retrieving lost luggage, contact bellman/bell captain for further lost luggage follow up.
- Relay accurate directions to guests desired destination within local area and distribute maps with highlighted routes.
Requirements
- Has experience in a similar position at a 5 star resort
- Good communication and interpersonal skill
- Has excellent leadership skill
- Ability to multitask and meet deadliness
- Has related license, certificates and (or) diploma to support candidate's qualification
