Alamat- Responsible for providing excellent customer service and maintaining positive Guest Relations.
- Handle guest inquiries, complaints, and requests in a professional and courteous manner.
- Coordinate with other departments to ensure smooth and efficient operations.
- Assist guests with check-in and check-out process.
- Coordinate and manage Guest Relations activities, including welcome receptions and farewell parties.
- Ensure guest satisfaction by addressing and resolving any issues or concerns.
- Handle VIP and frequent guest requests and ensure personalized service.
- Maintain updated guest profiles and preferences.
- Conduct regular guest service training for hotel staff.
- Monitor guest feedback and reviews and take appropriate actions to improve guest satisfaction.
Requirements
- Previous experience in Guest Relations or customer service role is required.
- Excellent communication and interpersonal skills.
- Ability to handle guest complaints and difficult situations with professionalism and empathy.
- Strong problem-solving and decision-making abilities.
- Attention to detail and ability to multitask in a fast-paced environment.
