Alamat
Bentuk pekerjaanResponsibilities
- Manage team to achieve SLA in customer service activities and other KPIs to support company’s goals.
- Coordinate, direct, and monitor staff activities to ensure prompt, courteous, and accurate responses are provided to customers.
- Ensure that complaint or inquiry by phone, email and walk-in is handled as per SLA.
- Review and update policies and procedures related to customer service.
- Involve, recommend, and implement new or improved systems to enhance or expedite work in customer service area.
- Ensure any escalated issues that involve other departments are followed up and resolved.
- Conduct sharing session or regular meetings with the team to enhance CS knowledge.
Requirement
- Minimum Bachelor Degree in any discipline.
- Minimum 5 years of experience in life insurance with similar responsibilities.
- Good interpersonal skills and team work.
- Good communication skills in Indonesian and English (verbal and written).
- Computer literate (Microsoft Office).
Please send your application letter and CV in English along with recent photo within 2 (two) weeks after this advertisement to:
Human Resources Department
PT Tokio Marine Life Insurance Indonesia
International Financial Centre Tower 2, Level 35
Jl. Jend. Sudirman Kav. 22-23
Jakarta Selatan 12920
