- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
Kualifikasi :
- Laki - Laki dan Perempuan
- Min SMA/SMK/MA
- Usia Maks 36 Tahun
- Bersedia shifting dan WFO
- Memiliki pengalaman CS, Agent email, atau live chat minimal 1 tahun
- Project J&T