AlamatWe Put the World on Vacation
At Travel + Leisure Co., our mission is simple : to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe.
Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
PRIMARY OBJECTIVES :
To actively contribute to the company vision of making holiday dreams come true by providing an exceptional onboarding experience service to new Club Wyndham Asia members through delivery of pre-transmittal serving resulting in increased growth and profit through owner retention.
PRINCIPAL RESPONSIBILITIES (Include but not limited to : )
Create a personalized onboarding experience to all new CWA members during new members pre-transmittal.
Providing professional and compliant advice to member enquiries; aiming to provide an end-to-end service within each call during pre-transmittal phase.
Concierge to Club Members during pre-transmittal process to ensure service excellence.
Obtain information about members' preferences during communication and make notes in the system accordingly.
Personally greet members on their day of joining, and takeover the related follow-up work from sales.
Introduce the new member to Member Services immediately after transmittal, including sharing the member's preference and related info, to ensure a smooth handover.
Able to promote and service all elements of Club Wyndham, identifying and taking action to further enhance owner engagement.
Assist in the resolution of member queries by ensuring professional advice is provided to new members in relation to their enquiries and handling escalated customer complaints.
Assisting Club Wyndham Asia and affiliated resorts with arrival information and facilitating guest enquiries.
Taking responsibility for the accuracy of reporting of new sales
Actively participating in group meetings and cross-training programs.
KEY POSITION CRITERIA :
Advanced knowledge and experience in the servicing of the Club Wyndham
Proven delivery of outstanding customer service; displays willingness to go above and beyond’ for colleagues and owners.
Evidence of high-level communication skills in all aspects, including fluent in English.
Displays enthusiasm to maximize reservations and ability to identify the opportunity to offer additional products.
Ability to personalize the service offered to each individual, resulting in increased customer satisfaction.
Exhibits thorough product knowledge of all Club Wyndham and affiliated resorts / hotels.
Uses initiative in finding answers and solutions.
Ability to priorities workload and manage your time to achieve expected high level of productivity.
Ability to maintain a friendly and approachable disposition when working under pressure.
Displays a positive, professional manner with the ability to represent the department at internal meetings and dealing with key relationships from all levels within the organization.
Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook.
Able to offer flexible working hours to adapt to various work demands and changes.
Possesses customer service experience and knowledge of the tourism industry and market trends.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
