PIC Store Malang

Job Overview:

We want YOU to be part of Torch growth! As a PIC Store, you will manage the day-to-day operations in our Malang store. PIC Store will be responsible for contributing to store's overall success by overseeing the efficient functioning of various aspects. This position requires a combination of leadership, organizational, and interpersonal skills, along with a deep understanding of the fashion retail environment. 

Job Role:

1. Team Leadership: Supervise and lead a team of store staff, ensuring they understand and adhere to company policies, procedures, and customer service standards.
2. Customer Service: Provide excellent customer service and address customer inquiries or issues promptly. Ensure that the team maintains a positive and customer-friendly environment.
3. Sales Support: Assist in achieving sales targets by motivating the team, monitoring sales performance, and implementing strategies to enhance sales.
4. Inventory Management: Oversee and participate in inventory control activities, such as stock replenishment, merchandise transfers, and regular stock checks.
5. Visual Merchandising: Support the implementation of visual merchandising guidelines to create an attractive and organized store layout.
6. Training and Development: Train new staff members, conduct ongoing training sessions, and provide coaching to improve team performance.
7. Operational Support: Assist in day-to-day store operations, including opening and closing procedures, handling cash transactions, and maintaining a clean and organized store.
8. Communication: Maintain effective communication with the store manager, other supervisors, and staff. Relay important information and ensure that the team is well-informed.
9. Problem Resolution: Address and resolve any issues or conflicts that may arise within the team or with customers, escalating to higher management when necessary.