Product Operation Supervisor

Role and Responsibilities
Monitor and Handling complaint from doctor related to production issues :
1. Work cooperatively with tech team related to production issues.
2. Send daily announcements forms production issues to WA group doctors.
3. Regularly train doctors how to handle apps issues.
4. Monitor TC Complaints related production issues

Monitor and feedback doctor related to conversions :
1. Feedback conversion for GP and SP (Daily).
2. Feedback conversion for KOL (Weekly).

Adjustments Doctors Profile :
1. Adjust doctors parallel and display based on daily conversion.
2. Adjust status doctors (off, display off) based on daily conversion.

Report and Training
1. Create Weekly report related to ops and prod issues.
2. Create Weekly report for quality/ops meeting.
3. Create training materials for 33 minutes talk, Video for training doctor raleted how to handle production issues.

Handling doctor engagement
1. Make sure categorized doctors have good performance and reach targeted business parameters
2. Communicate regularly with doctors
 

Requirements:

1. Bachelor's degree in business administration, operations management, engineering, or related field
2. Proven experience in Product Operations, specially in health industry.
3. Analytical mindset with proficiency in data analysis and problem-solving
4. Effective communication skills, both verbal and written
5. Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.