Program Manager

In this position, the PROGRAM MANAGER provides strong positive leadership to a portfolio of business units, contracts, and/or projects, promoting collaboration to achieve high-quality and commercially viable healthcare services. Facilitate the delivery of effective and efficient healthcare services consistent with strategic and/or contractual requirements and relevant clinical standards, aiming to achieve customer and workforce satisfaction.

SCOPE OF WORK

The Program Manager's main roles are:

1. In consultation with the Chief of Operation, analyse contractual requirements and appropriately scope Service Requirements and related deliverables.
2. Effectively measure, monitor and control the management of Service delivery to ensure:
3. Efficient and effective day-to-day management of human resources,
4. all services are delivered in line with strategic, contractual and/or operational requirements,
5. all clinical service delivery is of a high quality and meets all relevant operational standards,
6. compliance with all milestones and operational
7. Demonstrate strong collaboration with key stakeholders to ensure all aspects of the strategic delivery of the Service are met.
8. Ensures sound commercial management is consistent with budgets, cost controls and profitability forecasts.
9. Facilitates a high-level contract administration discipline to ensure compliance, maintenance and periodic reviews are recorded.
10. Ensures all necessary internal and external service delivery and operational reports.
11. Participate and facilitate, as required, in implementing, maintaining and promoting a quality management system (QMS).
12. Deliver and facilitate, as required, all risk assessment, reporting, and incident management, including staff health, safety, and environmental obligations and issues.
13. Ensure workforce compliance with organizational systems, processes and communication mechanisms.
14. Using best judgment, ensure the Chief of Operation is informed of any contractual, operational, IR, HR and/or HSE issues as soon as practicable.
15. Ensure all obligations under HSE requirements are met, with guidelines, policies and procedures adhered to.
16. Promote and participate in Business Development Activities.
17. Other duties as directed by the Chief of Operation

Day-to-day activities of the (position name) are:

1. Adheres to and promotes the organisational ethos and works to achieve goals in line with strategic objectives.
2. Provide contractual compliance analysis and develop business planning in accordance with commercial viability.
3. Demonstrate sound computer literacy, utilizing MS Office, Excel and Project software with an ability to adopt new operating systems as required.
4. Demonstrate the following attributes:
5. Autonomy, initiative and flexibility in problem-solving and day-to-day task assignments and delegations.
6. Ability to prioritize tasks and responsibilities facilitating seamless support and leadership to service delivery personnel.
7. Ability to communicate clearly and deliberately, applying appropriate interpersonal skills and diplomacy.
8. Demonstrate effective collaboration, delegation and personnel management skills.
9. Applies the following knowledge and skills:
10. Demonstrates a working understanding of budget and financial reporting tools.
11. Demonstrate high level of proficiency in developing business plans and contract/project control measures.

SELECTION CRITERIA:

1. Experience in implementing and managing a range of concurrent projects and business initiatives.
2. Sound knowledge of the concepts, strategies and issues associated with implementing business improvement initiatives and related projects.
3. Well-developed analytical, conceptual, and problem-solving skills, including the ability to analyse complex issues and develop a range of practical options for resolution.
4. Demonstrates the ability to be client-focused, responsive, flexible and committed to deliver quality service and improvement in an environment of continuous change.
5. Significant experience in a leadership role with an understanding of staff management principles applied to create motivational work environments.
6. Prefer has knowledge of the health service industry
7. Prefer formal Contract or Project Management Qualification; i.e. Post Graduate Certification in Project Management
8. Prefer native Makassar