AlamatDeskripsi
We are currently seeking a dynamic individual to join our team as a Sea Logistics Customer Care Specialist at Kuehne + Nagel in Indonesia. This position involves managing and facilitating customer interactions, ensuring efficient Sea Logistics operations.Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure
customer satisfaction with our products, services + features.
Your Responsibilities
- Review job snapshot, see responsibilities in this document and list what you need to add or take out to make sure we publish day to day job desc as close and possible
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
- To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
- Bachelor degree majoring in Logistics / Transportations
- Min 3 years experience in Seafreight export customer service and operations
- Ability to converse fluently in Bahasa Indonesia and English, both written and verbal
- Tech-savvy, demonstrates a high level of tech-savviness with a keen understanding of current technologies and software applications
- Proficient in utilizing Microsoft Office suite, including Word, Excel, PowerPoint, and Outlook
