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Hangzhou Tianwa Online Mandarin SchoolLihat lainnya

addressAlamatJakarta
type Bentuk pekerjaanFull time
KategoriPelayanan / Komunikasi / Public Relation

Uraian Tugas

Responsibilities:

Mainly responsible for customer inquiries, complaints, after-sales, return visits and other operations to solve customer service needs.

  1. Familiar with product functions, in-depth understanding of user needs

  2. Provide services through online communication, support multi-business customer service needs, and provide high standards of service

  3. Timely reply to customer questions by phone and email, analyze and refine product problems and user requirements and submit them to product department to assist in optimizing product quality

  4. Collect and organize customer feedback and contact with customers to help them solve problems

Qualifications:

  1. Capable of speaking English and Indonesian, ability to speak Chinese is preferred

  2. More than two years of customer service or technical support work experience

  3. Strong communication skills and problem solving ability, able to handle problems with efficiency and accuracy

  4. Strong initiative and anti-stress ability, with patience

Refer code: 288149. Hangzhou Tianwa Online Mandarin School - Hari sebelumnya - 2023-05-26 22:24

Hangzhou Tianwa Online Mandarin School

Jakarta
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