Senior Service Engineer

Key Responsibilities:

- To perform and carry out field technical support. Conduct installation and commissioning of machine/tooling. 

- Collaborate with overseas team to support customer services activities in Asia.

- Execute planned preventive maintenance, emergency callout, repairs, upgrades, telephone and e-mail support to customers.

- Application software support.

- To liaise with factory in Europe to identify any improvement opportunities.

- Provide pre-sale technical support.

- Handle ad-hoc projects assigned by the management.

- Conduct product application or technical training to customers.

Requirements:

- Degree in Mechanical/Electrical Engineering or equivalent.

- Possess over 5 years solid experience in field services, preferably having working experience in printing machine, packaging machine or automation system.

- Good in planning, organizing and interpersonal skills.

- Good command of written and spoken English, knowledge of a third language is an advance.

- Proficiency in Microsoft Office and CAD drawing software.

- Able to review technical specification and/or to have basic understanding on technical/conceptual drawing provided from customer and suppliers

- Self-motivated and the ability to work independently without supervision and able to work under pressure. 

- Willing to travel overseas frequently (including China).

Additional Information:

Career Level: Middle

Qualification: Degree

Years of Experience: 5 years +