Service Executive

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities:

• To provide the best service to all customers (internal and external) including walk-in customers To process all cash & non-cash transactions, eg: remittances, account opening, Fixed Deposit, clearing, Wealth Management Product, etc
• To Provide assistance to the Marketing Team in serving customers in all Bank’s product range
• To process all customer’s financial instructions, cash or non-cash accurately, timely accordant to the applicable procedures and policies
• To provide and to always intensify a good customer service
• To ensure the Bank’s lounge/ lobby area is neat and tidy, including the availability of Bank’s forms, brochures and all facilities needed by the customers
• Skilled and wise in dealing with customer complaint
• To do others routine daily jobs and do the recording accordant to the applicable procedures and policies
• Ready to assist/ contribute to other duties as requires by the customers and is always under the supervision of direct Supervisor

Requirements:

• Bachelor degree in any discipline with at least 2 years' client servicing experience with basic understanding of relevant banking practice preferred
• Excellent leadership, interpersonal and communication skills
• Attentive to details and accurate in work
• Self-motivated and driven to reach personal goals