Service Operations Team Lead

SERVICE OPERATIONS TEAM LEAD (JAKARTA) [52302]

COMPANY CATEGORY: 

Machinery Manufacturing

JOB SUMMARY:

The individual will play an important role in the service & operation team, which involves strategic decisions, as well as the development of the team and implementation of operational policies and procedures. You will be exposed to projects in all areas of the organization, with close interaction with the divisional operations team as well.

The mission is to create the ultimate customer experience with sustainable profitability by maximizing service efficiency and service excellence roadmap in South-East Asia. Plan, organize, implement, coordinate, and follow up all activities required to run an effective and efficient service operation towards the focus below:

• Safety & Wellbeing
• Uptime Excellence
• Customer ultimate experience excellence
• Operational Efficiency
• Digital tools (360-degree views on service operations)
• Competence and growth

EXPERIENCE, REQUIREMENTS & SKILLS:

• Education: Bachelor’s Degree in Mechanical, Electrical Electronic, and Mechatronic Engineering major
• Language: English Communicative Level
• Experience: 5 years or more experience in the field service operation
• Embracing challenges in a multicultural environment with a strong focus on continual improvement is required
• Ability to work in a fast-paced environment.
• Curious about digitalization and innovative processes using

BENEFIT & ALLOWANCE:

• THR
• BPJS
• Detail will be discussed in the interview