Soft Skills Trainer

Job Desc : 

1. Main responsibilities include identifying training needs and existing employees and accordingly scheduling and conducting Soft Skills training programs.
2. Design on boarding session for new hires on Soft Skills.
3. Design quality Soft Skills training programs for Up-skilling the staff on Behavioral skills.
4. Conduct periodic TNA to develop new training programs or modify and improve existing programs.
5. Ensure ROI on training is measured and delivered.
6. Ensure accuracy and effectiveness of training and real world application of training. 
7. Develop non-classroom communication and training materials for e.g. handouts etc.
8. Monitor calls on Communication and Soft Skills.
9. Provides continuous Coaching & Feedback to enhance agent performance.
10. Develop action plans for the bottom quartile and ensure that they move up the learning. 

Requirement : 

1. Should be Soft Skill trainer with 5-8 Years in Training. 
2. Must have excellent presentation and communication skills. 
3. Any certifications in Soft Skills like NLP, coaching would be an added advantage.