- Act as a liaison between IT and business units by:
- Opening and maintaining lines of communication to monitor and improve business unit satisfaction with IT
- Providing a single point of contact for business units into IT and acts as a conduit between the two organizations
- Making recommendations for product enhancements
- Analyze, develop and configure business processes and IT data structures.
- Translate business objectives and requirements into functional and system specifications.
- Create and generate detailed project documentation.
- Interact with clients to understand their business needs and requirements.
- Ensure project is completed on time within the budgetary limits, and in line with business objectives on projects.
- Participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.