AlamatAbout the Role
Climb onboard to join one of the hottest and fastest-growing industries in Indonesia as our Customer Growth Strategy Manager. In this role, you’ll take the wheel in designing the growth strategy & roadmap for GoFood - Indonesia’s leading food delivery service. With a specific focus on improving customer retention with a focus on subscriptions, you’ll scout out new market opportunities, map out go-to-market strategies, and track key customer metrics.
You’ll get your hands dirty by designing, piloting, and scaling up the initiatives on the ground, ensuring a pragmatic approach that generates the highest impact. The cherry on top: you’ll be right at the epicenter of an industry that’s expected to grow at a double-digit rate in the next five years, having a direct impact on the trajectory of our beloved GoFood.
About the team
Our GoFood team consists of 100+ zealous folks from various disciplines. As Nasi Goreng is to the people of Indonesia, we are to Gojek: providing the nourishment to sustain our business from the inside out. Our main responsibility is to cater to customers with the best selection of food at the most affordable prices.
Our GoFood Growth & Monetisation sub-pod is based in Jakarta and plays a crucial role in scaling one of the fastest-growing products in our Gojek ecosystem. On a day-to-day basis, we manage one of the largest budgets in the company, designing creative and impactful campaigns to ensure a strong return on investment. Thus, our main responsibility is to constantly ensure that GoFood maintains its position as a market leader in a sustainable manner. How does one achieve this, you may ask? By becoming strategic, data-driven, yet pragmatic in everything that we do.
For instance, we always prioritize initiatives based on the overall impact and effort required before scaling up. This ensures that we constantly generate a large impact while maintaining a steady work-life balance. One of the initiatives we’re working on right now is growing our customer base sustainably, ensuring long-term impact and not merely short-term gain. Some of the questions we think about in this regard include: What makes our customers “stick” to us? Which merchant partners are gaining the most and least traction, and why? How can we improve our growth in Tier 3 cities? How effective have our last three campaigns been in terms of efficiency and customer delight?
Along with a common drive to use technology to better our community, given the nature of our department, our team bonds over our shared love for good food, easy home-cooking recipes, and the best spots to eat in town. We’re the literal embodiment of Foodies (who can blame us when we work for one of the largest food delivery platforms in Asia!). We love our pizzas with a passion - spicy meat explosions, gourmet wood fire, to ones covered with pineapples (you read that right) - we’ll take it. We’ve also been enjoying our team game nights (Mafia, Codenames, and Among Us are team favorites).
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
