Supervisor Helpdesk & Monitoring

Key functions of the position:

1. Manage & control the activity within Helpdesk & Monitoring team and make sure if the activity is done in accordance with the prevailing policy & procedure. 
2. Create and update (if necessary) the monthly schedule of all members of Helpdesk & Monitoring team.
3. Has a role as a backup every time needed.
4. Report required data and log periodically to the Management.
5. Maintain and update customer data based on prevailing policy & procedure.
6. Create requirement to support daily operational in Helpdesk & Monitoring team then communicate with the Management.

Key qualifications and skills required:

1. Bachelor degree minimum in any subject. 
2. Experience in Helpdesk & Monitoring in the financial industry such as banking 24/7.
3.  Multi-tasking ability. 
4. Analytical mindset and critical thinking. 
5.  Experience in handling ATM System (ATM driving/controller, monitoring system, etc.)
6. Min. 1 year experience as the same position