Technical Support Specialist (Mandarin) - Carlcare Service

Qualifications:

• Min. Diploma in Electrical Engineering, fresh graduate with internship experience are welcome.
• Fluent in Mandarin-chinese & English.
• Analytical mindset with the ability to diagnose and resolve technical issues efficiently.
• Ability to collaborate effectively with cross-functional teams, including other Technical Support Specialists, engineers, and product managers.
• Proficiency in documenting troubleshooting steps, resolutions, and customer interactions accurately.
   

Job Descriptions:

The Technical Support Specialist (Mandarin Speaker) will be responsible for providing technical assistance and support to customers. The role involves troubleshooting software and hardware issues, guiding customers through problem resolution steps, and escalating complex issues to higher-level support teams when necessary. Additionally, the specialist will be responsible for documenting support interactions, maintaining accurate records, and contributing to the development of knowledge bases and support resources. Collaboration with cross-functional teams to address customer needs and improve product reliability will also be a key aspect of the role. The ideal candidate will possess strong communication skills, technical proficiency, problem-solving abilities, and a customer-centric mindset.