Telesales Specialist, Business Sales - Indonesia - American Red Cross

Deskripsi

WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.

When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day.

If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.

Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.

Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers.

From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine We are currently seeking a We are currently seeking a Full-Time –Telesales Specialist, BGST- This is a remote position, and you will need to be available to work in the Eastern Standard Time Zone
WHAT YOU NEED TO KNOW:

The Telesales Specialist, BGST is responsible for selling Full-Service Training and Licensed Training Provider agreements to business customers seeking to train their employees and/or deliver Red Cross training courses to individuals inside or outside of their organization.

This position will build customer relationships, maintain accounts, and continue to sell renewals and additional products or services to meet customer needs and provide a positive customer experience.

This position will also cross-sell AEDs, AED accessories, and Red Cross Store products to business customers.

All employees are required to perform their duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): Manage inbound calls and web-based sales inquiries from business customers.

Convert leads into sales by acting as a consultant to help business customers determine the Red Cross courses and training plan that best meet their training needs.

Develop sales quotes and provide product information to customers to answer questions and close sales.

Manage sales pipeline and follow up with customers through outbound calls and email communications to maximize the conversion of leads into sales.

Cross sell AEDs and AED accessories by probing for customer needs and positioning best AED solution.

Prepare inputs to sales agreements and secure signed contracts or order forms for Red Cross Training Services and AED Devices Accurately update all required information in Salesforce by following documented sales processes Adhere to existing guidance on obtaining appropriate approvals for all customer discounts, non-standard agreements, and special handling requestsCreate and maintain customer relationships to secure repeat business including employee recertifications, new employee training, and training partner contract renewals.

Standard Schedule:
The call center is open from 9:00am-6:00pm EST Monday-Friday
Pay Information:

The salary range for this position is $$ Note: that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed.

The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications. You will be eligible to participate in an incentive plan based on annual individual and organization performance.
WHAT YOU NEED TO SUCCEED:
Qualifications:
Education: High school diploma/GED certificate - higher education a plus
Experience:
Minimum of 3+ years of successful experience, in a B2 B Telesales role. Knowledge of and experience in applying sales techniques.
Skills and Abilities:

Proven strong business sales skills; tele-sales experience a plus Strong professional verbal and written communication skills Demonstrated people skills (good listener, able to influence, able to engage)intermediate computer skills and demonstrated ability to utilize MS Office programs Experience with or similar client relationship management applications.

Attention to detail Good organizational skills and work habits (reliable and punctual)Skilled in time management and multi-tasking Ability to work in fast-paced and changing environment.

Physical Requirements Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE:
Experience B2 B sales
BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO + Holidays
• 401 K with 5% match
• Paid Family Leave
• Employee Assistance

Disability and Insurance:
Short + Long Term

• Service Awards and recognition