Tour Consultant

Job Description 

1. Communicate effectively with clients via phone, email, and in-person meetings to understand their travel preferences and requirements.
2. Provide personalized travel recommendations and advice tailored to each client's interests, budget, and travel objectives.
3. Research and gather information on destinations, attractions, accommodations, and transportation options to create customized travel itineraries.
4. Book flights, hotels, tours, and other travel-related services on behalf of clients, ensuring accuracy and efficiency.
5. Handle inquiries, resolve issues, and provide support to clients before, during, and after their trips.
6. Stay updated on industry trends, travel regulations, and emerging destinations to enhance service offerings and knowledge base.
7. Collaborate with team members and travel partners to optimize client satisfaction and business growth.
8. Maintain accurate records of bookings, payments, and client interactions using appropriate software and tools.
9. Continuously seek opportunities to upsell and cross-sell additional travel services to clients.
10. Provide excellent customer service and strive to exceed client expectations at every touchpoint.

Requirements:

1. Fluent in English, both written and verbal. Proficiency in additional languages is a plus.
2. Proven experience as a Tour Consultant, Travel Agent, or similar role in the travel industry.
3. Strong knowledge of travel destinations, attractions, and services worldwide.
4. Excellent communication, negotiation, and interpersonal skills.
5. Ability to multitask, prioritize, and work effectively in a fast-paced environment.
6. Attention to detail and accuracy in booking arrangements and documentation.
7. Customer-focused approach with a genuine passion for providing exceptional service.
8. Familiarity with reservation systems, booking platforms, and travel-related software.
9. Flexible schedule with the ability to work weekends or evenings as required.
10. Relevant certification or training in travel and tourism is preferred.