Trainer [ Yogyakarta Site ]

Responsibilities:

- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)

- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Identify individual and team skills gaps

- Schedule regular training sessions (e.g. monthly or quarterly)

- Coordinate mentorship programs for new customer service representatives

- Assess the impact of each educational course on staff performance and client satisfaction

Requirements and skills:

- Work experience as a Customer Service Trainer or similar role

- Experience in customer service positions is a plus

- Knowledge of Learning Management Software (LMS)

- Familiarity with interactive learning activities

- Excellent communication and presentation skills

- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills

- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)

- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Identify individual and team skills gaps

- Schedule regular training sessions (e.g. monthly or quarterly)

- Coordinate mentorship programs for new customer service representatives

- Assess the impact of each educational course on staff performance and client satisfaction