Aftersales Customer Satisfaction

Job Description:

• Creating program concepts for Customer Satisfaction work plans
• Monitoring the development of Customer Satisfaction at Dealers
• Monitoring of National Dealer Survey and Customer Care Manager (CCM).
• Ensuring the performance of the team and making work reports

Requirements :

• Minimal Bachelor Degree from Management / Communication / Business / Marketing from reputable universities with minimum GPA 3.25
• Have experience as auditor customer service in automotive (preferable)
• Willing to work out of town

Skills

• Ms. Word, Ms. Excel, Ms. Power Point (minimal intermediate)
• Fluent in English (verbal & written)
• Analyzing, presenting and reporting

Looking for character :

• Leadership
• Good interpersonal & communication skill
• Work with cross function team
• Handling objection
• Strong analytical & logic thinking
• Self-motivated & energetic
• Able to work as a team or independent