Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Other duties as assigned.
Meminta
Pria
Minimal pendidikan D3 dan diutamakan S1.
Usia max 30 tahun.
Pengalaman dibidang Service min 1 Tahun
Mengumpulkan CV yang dilengkapi foto (tanpa filter) full body (ujung kepala hingga ujung kaki) tampak depan dan samping dan setengah badan (perut ke atas) tampak depan dan samping
Memiliki kemampuan berkomunikasi yang baik, sistematis, mudah dimengerti, dan smiling voice
Tidak ada logat
Diutamakan memiliki pengalaman di bidang Perbankan/ Fintech
Tidak berkacamata / jika menggunakan soft lens harus bening tanpa warna/motif
Menguasai Ms. Office
Refer code: 650629. Pt. Infomedia Nusantara - Hari sebelumnya - 2024-03-03 12:07
Alamat
