Analyst, Service Delivery Engineer

Job Description

Business Function

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities

• Develop and manages effective working relationships with other departments, groups and personnel
• Analyze performance of server and storage systems and take action to correct deficiencies
• Participate in the development and implementation of processes that improve efficiency and enhance productivity
• Provide a minimum of weekly status report update for current projects, RFA, RFP, Project Management, and Tender
• Manage user accounts, permissions, access rights, and storage allocations in accordance best-practice regarding privacy, security, and regulatory compliance.
• Maintain up-to-date documentation of operating processes and procedures and participate in internal/external audits.
• Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on server and storage systems. Escalate incidents as necessary.
• Practice asset management, including maintenance of component inventory and related documentation and technical specifications information.
• Support application development teams throughout project lifecycles
• Recommend external consultants as necessary to assist in large Information Technology projects (within the guidelines established by the enterprise)
• Assist in the review of contracts for computer and communication technology software and services
• ISCD Health check
• PMO Update
• Monitoring Outstanding Issue and follow up task load
• Monitoring Information Technology Contract Status
• In charge in reporting for Vickers, Governance, Audit, TRF action and Monthly report, Reboot and Patching status.

Requirements

• University degree in the field of computer science, information science, or management information systems
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies.
• Working technical knowledge of [applications] programming languages.
• Excellent analytical, problem-solving, and mathematical skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Excellent understanding of the organization’s goals and objectives.
• Ready to work on DBS standard, which is fast paced, work late, demanding environment

Primary Location: Indonesia

Job: Technology

Schedule: Regular

Employee Status:

Full-time

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Job Posting: Mar 15, 2022, 4:50:13 AM