Application Support

About the Job:

• Offer prompt and efficient end-user support, resolving inquiries, troubleshooting application issues, and ensuring a seamless user experience.
• Ensure transparent communication with end-users and internal teams. Keep users informed about issue resolution progress, downtimes, or system changes. Escalate unresolved issues to the appropriate support or development level for comprehensive resolution management.
• Develop and upkeep comprehensive documentation, such as FAQs and troubleshooting guides, aiding both end-users and support staff. Efficiently manage and update the issue tracker to meet SLAs, ensuring a swift resolution, while continually refining FAQs for streamlined problem-solving.
• Support end-users from Eiger Store on the weekend, Saturday, Sunday. Work from Head Office on Wed, Thu, Fri

What you will Need to Succeed :

• Bachelor Degree
• Having 3+ years experiences in Application Support
• Application and Process Knowledge
• Basic Programming PHP, Javascript is a must. Laravel, Vue JS is an advantage
• Familiar with Relational Database and SQL Query is a must
• Work experience in the related field – retail stores and warehouse distribution will be an advantage

Equal Opportunity Employer :

At EIGER, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file.

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Visit Us :

• Web : https://eigeradventure.com/
• Instagram : @lifeateigerindo
• Instagram : @eigeradventure