Application Support Engineer  

Key Accountability Areas

• Resolve production issues via adherence to the formal escalation process & procedures
• Liaise with business users & infrastructure teams to ensure production issues are resolved on a timely basis and that correct actions are taken
• Implement continual improvement to ensure application stability and performance to minimize support requests
• Take ownership of each issue and manage each request or incident from start to successful conclusion
• Knowledge of bulk updates deployment of products
• Handle applications used by supported banks and manage all necessary issues within each application
• Development, contribution and maintenance of Application Support knowledgebase.

Knowledge & Skills

• One (1) year of application support experience.
• Newly graduates are also welcome to apply.
• Database knowledge (MS SQL, Oracle , MYSQL)
• Highly desirable skills include JAVA, C/C++,MQ,ASP.NET,VB
• ITIL certification is a plus
• Knowledge of design techniques, development processes and software configuration management.
• Possess the ability to think logically and has good analytical and problem solving skills.
• Excellent command / highly proficient in spoken and written English.
• Able to work on rotating shifts.

Education

• Bachelor's Degree in Information Technology or any other related course