Application Technical Support

Job Responsibilities:

• The Technical Support Specialist is primarily responsible for providing high-level support services for the customers using our products and will deliver professional and courteous customer support service and promote a productive and positive relationship with customers in typical day-to-day interactions.
• You will engage with the customer in a Customer Advocate and Technical Support Specialist role on their use of the software, represent their needs and always demonstrate ‘one company voice’. 
• You will work individually and within a team of expert software professionals to respond to specific customer needs and be a key liaison to software customers. You will work directly with the customers and may occasionally travel to the customer site. 
• You will understand, troubleshoot, analyze, and resolve software issues reported to CX by clients and/or the company’s implementation staff, always provide an outstanding customer experience – live & breathe client satisfaction, maintain regular and expedite communication with customers, and eventually conduct periodical status meetings. 
• You will engage internal cross-functional teams, e.g., product management and development teams as necessary to resolve issues. Ensure that customer enquiries are resolved in a timely manner. Build strong relationships with both customers and on-site personnel to help make every customer experience positive. 
• You will resolve software issues and questions reported to Customer Experience (CX) by customers or on-site implementation staff on behalf of customers also need to deliver professional and courteous service and promote value-add, productive, and positive relationships with customers in your assigned portfolio during day-to-day interactions. 
• Living the company’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Job Requirement:

• Require higher level with BA/BS degree. 
• A combination of education and equivalent experience may also be acceptable. 
• More than 2 years of experience or at a higher level with a BA/BS degree or a 5 or more years of experience. 
• Excellent knowledge of all customer support areas, time management, decision-making, presentation, relationship, and organizational skills. 
• Must thrive in a fast-paced, time-compressed, and dynamic environment. Requires the ability to establish and maintain effective working relationships at all levels within both customer organizations and the company. 
• Must be able to work in a team environment, yet be self-directed, proactive, and action oriented (Must be able to work independently with minimal supervision). 
• Effective written and verbal communications for internal and external consumption at all levels of an organization. 
• Excellent presentation skills and requires the ability and willingness to travel up to 10%. - Proficiency in both Spoken and Written English. 
• Knowledge and/or experience in technical is highly desirable (SQL, ERP, Java, etc) 

Additional Information: Working Location: Bali (WFO)