Perusahaan

GojekLihat lainnya

addressAlamatTangerang, Banten
KategoriIT / Komputer

Uraian Tugas

  • Accountable for supporting Area Operations Manager tasks by managing day-to-day operations monitoring (2W and 4W) including; driver acquisition management, driver engagement management (loyalty & retention and safety & performance training), driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants), driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
  • Collaborate with Area Operations Manager for day-to-day escalated issues around driver services
  • Learn and apply good insights from an operations perspective during the process of establishing new areas of service
  • Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district
  • Ensure SOP and legal compliance in the district
  • Support AOM in product changes rollout in the region
  • Support AOM by providing analysis for operations and consumer engagement activities in the area
  • At least 3 years experience in operations, preferably from Multi National Company
  • Having strong analytical thinking and problem-solving skills using various improvement tools (SQL, query, tableau, metabase) and methods
  • Having a good understanding of supply and demand planning
  • Having good communication skills and good attention to detail and routine activities
  • Able to create creative solutions toward operation issues and empower relevant teams to execute properly
  • Able to handle communication in community or mass conflict Fluent in Bahasa Indonesia & proficient in spoken and written English
  • About the team

    As an Area Operations Associate, you will support the Area Operations Manager. You will work very intensively and collaborate with other Region Operations Managers. You also will work closely with the Analytics team to analyze Operations data to get valuable insight and recommendations for the business.

    About GoTo Group

    GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

    About Gojek 

    Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

    About GoTo Financial

    GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

    About Tokopedia  

    Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.

    GoTo and its business units, including Gojek, Tokopedia, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

    Refer code: 636434. Gojek - Hari sebelumnya - 2024-02-27 17:36

    Gojek

    Tangerang, Banten

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