Area Service Manager Kalimantan - Carlcare Service Center

Responsibilities:

1. Lead and supervise a team of service professionals, providing guidance and support as needed.
2. Develop and implement strategies to enhance service quality and efficiency.
3. Resolve customer issues and complaints promptly and effectively.
4. Collaborate with other departments to ensure seamless service delivery.
5. Analyze service performance data to identify areas for improvement.
6. Develop and maintain strong customer relationships through regular communication and follow-up.
7. Prepare reports and presentations to track and communicate service performance.
8. Monitor and manage the budget for the service department in your area.
9. Stay current on industry trends and best practices to drive innovation and excellence.

Qualifications:

1. Leadership skills.
2. Written and verbal communication skills.
3. Problem-solving skills.
4. Negotiation skills.
5. Patience, sympathy, and empathy.
6. Passion for customer satisfaction.
7. Time management skills.
8. readiness to learn.
9. English must.
10. Ms. Excel skills.