Assistant Club Lounge Manager

JOB SUMMARY

Supports the supervision of the day-to-day operation of the Club Lounge. Strives to continually improve hospitality and employee engagement. Documents and works to resolve any guest concerns or Club Lounge incidents. Answers guest questions and directs guests within the Club Lounge. Maintains condition of the Club Lounge and orders supplies and equipment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 year’s experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

CORE WORK ACTIVITIES

Supporting Operations and Management of the Club Lounge

• Verifies that all company standards are being maintained in each area of the Club Lounge.

• Supports the supervision of the day-to-day operation of the Club Lounge.

• Supports all areas of Club Lounge operations.

• Orders necessary supplies and verifies workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

• Maintains working condition of Club Lounge equipment.

• Understands night audit procedures and being able to comprehend and utilize reports as necessary.

• Understands and complies with loss prevention policies and procedures.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Coordinates with Food and Beverage to support lounge operations.

• Complies with all corporate accounting procedures.

Supporting the Management and Development of Club Lounge Team

• Extends professionalism and courtesy to Club Lounge Team at all times.

• Stays readily available/approachable for all employees

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists in employee scheduling against guest and hours/occupied room goals.

• Solicits feedback for continuous improvement.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.

• Provides excellent customer service by being readily available/approachable for all guests.

• Motivates and encourages staff to solve guest and employee related concerns

• Strives to continually improve guest and employee engagement.

• Answers guest questions and directs guests within the Club Lounge.

• Assists coordinates customer group requests.

• Takes proactive approaches when dealing with guest concerns.

• Assists Club Lounge Team in understanding guests’ ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

• Assists in training staff and monitors adherence to all relevant policies and procedures.

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• Monitors daily shift operations and supports compliance with all policies, standards and procedures.

• Assists in providing relevant training to employees

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.