Assistant Front Office Manager

Job Requirements:

• Candidate must possess at least D3 Degree, preferably majoring in Hospitality / Tourism.
• Maximum age of 40 years old.
• At least 2 years experience of working as Assistant Front Office Manager in Hotel industry. (From 4 / 5 star Hotels is a Plus)
• Familiar using VHP system
• Passion for customer service and building strong client relationships.
• Able to communicate in English fluently, able to communicate in other languages will be advantage
• Willing to be place in Seminyak, Bali.
• Candidates must be ready to join immediately

Job Description:

• Supervision and manage overall Front Office operations in all sections are according the Hotel’s strategic plan and standard
• Schedules the Front Office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each Front Office employee.
• Managing, training, scheduling work hours, and assigning duties front desk staff
• Ensure that guests receive exceptional customer service and resolve any issues or complaints
• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Maintaining accurate records of room occupancy, guest charges, and billing information
• Handling reservation Process
• Upholds the hotel's commitment to hospitality.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Maximize room revenue and occupancy by reviewing status daily.
• Perform other duties as requested by management.