Report to the WCS IT-OT OSM Team Lead (in Indonesia), who in turn reports to the Wilmar Global IT-OT Service Delivery Lead (in Singapore)
Support the following major IT-OT Global Systems:
Process Information Management System (PIMS)
PID Loop Tuner (PLT)
Future IT-OT Application Systems
Provide operational support to Wilmar global IT-OT application users:
System Maintenance activities
General liaison and announcements
Provide service management support to Wilmar global IT-OT application users, such as:
Handle reported incidents and resolve according to Service Level Agreement (SLA)
Support general service requests
Develop business change requests
Attend scheduled and on-the job trainings, build core skill set and be able to fulfil job role
Manage the expectations of IT-OT application users
Educate users and encourage adoption of standards and best practices on using the IT-OT applications supported by the Team, whenever opportunity arises
Refer code: 594772. Wilmar Group - Hari sebelumnya - 2024-01-27 02:39
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