B2B Support Agent (Jogjakarta Area) (Contract-based) (Hybrid)

We are looking for B2B Support Agent that will help Operation Team to handle any customer complaints and ensure the complaints handle can be resolved based on SLA.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After seven years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

At Flip, we always strive to provide the fairest place for you to work, learn, and grow with talented and fun people in various opportunities to advance your career and get fair rewards. We believe that we have to treat employees, customers, and all stakeholders fairly and respectfully. Fair treatment for employees means we establish clear goals, facilitate our employees to achieve them, and value their contribution to the company with equitable benefits.

What You’ll do:

• 
  Receive, handle and resolve Complaints submitted by B2B or Corporate customer
• Following up feedback, questions, and complaints received from B2B or
• Corporate customers through all channels to the related unit.
• Ensure that every complaint can be resolved at the time and based on SLA.
• Escalating complaint that need to be escalated to the relevant Work Unit
• Monitor and follow up on case/tickets to related teams
• Log complaint issues from customer complaints.
• Handling customer who visit Flip Representative Office

What you'll need:

• A Bachelor degree from any major, fresh graduates or Min. 6 months or 1-year experience as a customer service.
• Excellent written, listen, and verbal communication skills.
• Familiar with administration finance and banking is preferable.
• Computer literate & skilled navigating through multiple screens.
• Genuinely care about the customer and want to help them.
• Punctuality, dependable with a strong work ethic, and fast learner..
• Self motivated, self disciplined, and self-starter.
• Able to work offline (WFO) and willing work with shift.
• Domicile in Jogjakarta Area.