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Bentuk pekerjaanJob Description
Job: Business Support and Management Primary Location: Asia-Indonesia-Jakarta Schedule: Full-time Employee Status: Permanent Posting Date: 10/Nov/2021, 6:15:13 AM Unposting Date: Ongoing About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities- Manage all CRU staff administration
- Support collection department on recruitment and hiring process
- Support and contribute to improving the CRU Admin process
- Manage all staff Admin Collection & Recovery
- Support DRP booking activities
- Support the process of loans join SP Program
- Manage Accrual And release accrual process for Collection Department
- Support the monitoring of sundry collection actual expense.
- Continuous process improvement, optimize collections administration procedure to optimize productivity.
Business
- Communicate and liaise, on a regular basis, with Collection Support Manager and counterparts within the Collections Department and CB Risk Management functions, on administrative procedure that enhance the efficient and optimum support for business.
- Monitor & communicate with CRU’s vendor
- Ensure appropriate approval administrative requests/need.
- Ensure that control issues &/or gaps arising from Internal Audits, Business Risk Reviews, peer reviews, regulatory reviews, and Collections QA reviews in administrative function are actioned and closed within the stipulated timelines.
- Responsible reconcile and ensure the balances in all sundry/suspense/prepayment/accrual accounts in the GL for collection cost centre.
Processes
- Ensure adequate collection support resources to provide administrative support to the collection units (ex: CRU instruction request to CB operation)
- Ensure submission monthly report complete and documented as per cut off date (e.g. Organization Chart, Attendance)
- Reconcile Financial Control System in People Soft.
- Monitoring Vendors Invoice process
People and Talent
- Promote an active learning environment for continuous upgrade of knowledge on new collection techniques & tools, cost management and optimization of system functionalities
- Manage the staff attrition & headcount reports
- Support new staff, replacement & terminated process for Direct Contract grade
Risk Management
- Accountable for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on recovery activities. including the customer data privacy, physical contact and use of third party agency guidelines
- Accountable for the Admin Support Unit compliance to the Group Code of Conduct and IT Security Guidelines
Governance
- Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the Collectors’ Code of Conduct
- Ensure that all Code of Conduct items has been followed by all team members to minimize complaint & mitigate reputational risk.
- Comply with the FADP regulatory.
Other Responsibilities
- Always aware of the issue which informed by Country, Group of Risk and cascade to team
- To fully aware with Group Policy and Standards on regulatory requirements for prevention of money laundering, Gift and Entertainment Country guideline
- Implant the brand promise and values more deeply within the Bank
Key Stakeholders
- Country Head of Collection
- Country Credit Head
- Collection and Recovery Manager
- Other Collection & Recovery Supervisors
- Credit – QA
- CB Operations
- HR
- Legal & Compliance
- Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates
- Business Strategy and Model: – awareness and understanding of the firm’s business strategy and model appropriate to the role
- Risk Management and Control: – the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
- Financial Analysis and Control: – the ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Governance, Oversight and Controls: – the ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Regulatory Framework and Requirements: – awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the SIF role
- Non-technical skills: - ability to deliver ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with the FCA/PRA in an open and cooperative manner.
